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terms and conditions
SPECIAL RATES
- All hotel rates are our special discount rate for booking made though our
websites only NOT direct to the hotel.
- Rates features are including 21% tax and service charges and are quoted in
US Dollars.
- Room rates are quoted per room per night.
- Extra bed rate is per bed per person.
CANCELLATION PROCEDURES
- Normal Season
- One night room charge for any cancellation within 14 days prior to the
arrival date.
- Early check out will be charged one night room value.
- July, August, September
- One night room charge for any cancellation within 21 days prior to the
arrival date.
- Two nights room charge for any cancellation within 7 days prior to the
arrival date.
- Early check out will be charged two nights room value
- 20 December - 10 January and Chinese New Year
- One night room charge for any cancellation within 45 days prior to the
arrival date.
- Two nights room charge for any cancellation within 30 days prior to the
arrival date.
- Full nights room reserved will be charge for any cancellation within 14
days prior to the arrival date
- No refund for early check out
RESERVATION AND CONFIRMATION PROCEDURES
- All reservation shall be guaranteed by valid credit; VISA, MASTER or AMEX
or DEBIT CARD.
- The credit card will be charge once the booking has been confirmed.
- Hotel voucher will be issued after payment and will be faxed directly to
the respective hotel.
PAYMENT PROCEDURES
- All US Dollars charges will be converted into local currency that is IDR
or Indonesia Rupiah.
- The exchange rate from USD to IDR will be based on the latest buying USD
rates to IDR.
- NO CREDIT FEE will be applied.
REFUND PROCEDURES
- All refund will charged 3% additional fees and will be credited to your
credit card.
- Takes up to 7 working days to have your refund credited on your credit
card
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